# How to Fix LG Error UE (Unbalanced Load)
The LG error code **UE (Unbalanced Error or Unbalanced Load)** indicates that the washing machine’s drum detected the load is unevenly distributed and is unable to correct the imbalance during the low-speed wobble phase.
The washer will pause the cycle, attempt several “wobble” cycles to re-distribute the weight, or stop spinning entirely to prevent damage, excessive noise, or walking across the floor.
While the easiest fix is usually a simple redistribution of laundry, if the UE error persists even when the machine is empty or holding a small, balanced load, the issue likely lies with the **suspension rods** designed to dampen the drum’s movement.
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## Step-by-Step Fix: Diagnosing the UE Error
Follow these steps in order, moving to the advanced diagnosis if the error continues.
### Phase 1: Simple Load & Placement Checks
#### 1. Check Load Distribution and Size
This is the most common cause. The washer cannot spin if heavy items (like denim or blankets) are lumped together on one side of the drum.
* **Small Loads:** If you are washing only one heavy item (e.g., a single bathmat or duvet), the machine often cannot balance it, resulting in UE. Try adding a couple of smaller towels to help absorb the weight and bulk out the load.
* **Large, Dense Loads:** Do not tightly pack the drum. Overloading prevents items from shifting correctly during the wobble cycle. Pause the machine, open the door, and manually separate the clothes, ensuring no heavy items are trapped at the bottom or tightly packed on one side.
* **Restart:** Close the door and press Start/Pause to resume the cycle.
#### 2. Verify the Washer is Level
A machine that is not level will trigger the UE code instantly, as the slightest imbalance is magnified during the spin.
* **Test:** Place a spirit level on top of the washer (both front-to-back and side-to-side).
* **Adjust:** If it is not level, adjust the leveling legs at the bottom of the washer. Once adjusted, tighten the locking nut on each leg so they don’t shift during a high-speed spin.
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### Phase 2: Advanced Diagnosis (Checking the Suspension System)
If the machine is level, and the load is properly distributed (or the error appears on an empty cycle), the issue is hardware failure, typically involving the **suspension rods** (also called damper springs or struts).
LG washers use four or six suspension rods (depending on the model) located around the drum. These rods lose tension over time, especially with frequent washing of heavy items like bedding. When the rods are weak, they cannot properly dampen the movement of the drum, causing the machine’s sensor to detect an immediate imbalance.
#### How to Test the Suspension Rods
1. **Unplug the Machine:** Ensure the washer is completely disconnected from power before opening it or manipulating the drum.
2. **Access the Drum:** Open the washer lid/door.
3. **The Push Test:** Place your hand in the center of the drum and press down firmly, then immediately release.
* **Good Condition:** The drum should push down slightly and immediately spring back up, stopping with minimal bounce (dampened shock).
* **Bad Condition:** If the suspension rods are weak, the drum will push down easily and bounce multiple times like a trampoline or a worn-out car shock absorber. This indicates the rods have lost their resistance and must be replaced.
If the drum bounces freely, the rods are too weak to support the load during the high-speed spin cycle, and they must be replaced as a set (never replace just one, as the tension mismatch will create a new imbalance).
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**Check the price for a replacement Suspension Rods here: https://www.amazon.com/s?k=LG+Suspension Rods&tag=trivian-20**