# How to Fix Kenmore Error UE (Unbalance Load)
The “UE” error code (sometimes displayed as “Ub”) is one of the most common issues reported by owners of Kenmore high-efficiency (HE) washing machines, particularly top-loading models. This guide will help you understand the error and provide a systematic approach to troubleshooting and fixing it.
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## What Does the UE Error Code Mean?
The “UE” code stands for **Unbalance Error** (or Unbalance Detected).
**In plain English:** The washer’s internal sensor has detected that the drum is shaking too violently during the spin cycle. This heavy shaking prevents the machine from reaching maximum spin speed and can potentially damage the internal components if not stopped.
### Two Causes of the UE Error:
1. **User Error (Easy Fix):** The laundry load is packed incorrectly, too heavy, or bunched up on one side.
2. **Mechanical Failure (Requires Parts):** A component designed to dampen the vibrations—most commonly the **Suspension Rod Kit**—has worn out and is failing to stabilize the tub.
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## Step-by-Step Fix: How to Diagnose and Repair
Start with the easy fixes first. If the error persists after correcting the load, proceed to the mechanical checks.
### Phase 1: Correcting User Error (Quickest Checks)
This phase addresses the 90% of times the error occurs due to improper loading.
| Step | Action | Details |
| :— | :— | :— |
| **1** | **Redistribute the Load** | Pause or cancel the cycle. Open the lid and manually fluff the clothes, ensuring they are evenly distributed around the drum. If items are tangled (like fitted sheets), untangle them. |
| **2** | **Reduce Load Size** | If washing bulky items (like a single blanket, duvet, or large rug), these items often absorb too much water and become impossible to balance. Remove the overly large item, or add several towels to help absorb weight and balance the load. |
| **3** | **Check Water Level** | Ensure that the machine is filling with enough water relative to the load size. Some HE machines require sufficient water to float the clothes for proper balancing. |
| **4** | **Restart the Spin Cycle** | Close the lid and attempt to restart the spin cycle only (not a full wash). If the machine spins correctly, the problem was simply load distribution. |
### Phase 2: Mechanical Diagnosis (The Suspension System)
If the UE error persists even when washing a small, perfectly balanced load, the internal stabilization system is failing.
#### 5. Check the Leveling
A machine that is not level will struggle to balance any load.
* Place a carpenter’s level on the top of the washer (front-to-back and side-to-side).
* Adjust the leveling feet at the bottom of the machine until the unit is perfectly level and stable on the floor.
#### 6. Diagnose the Suspension Rods (The Likely Culprit)
The suspension rod kit consists of four rods (one in each corner) that connect the wash drum to the outer frame of the washer. They act like shock absorbers. Over time, these rods lose their ability to dampen vibrations.
**Warning:** Unplug the washing machine from the wall before performing this test.
1. **Locate the Rods:** Depending on your model, open the top lid or remove the top panel to expose the drum area.
2. **Test the Drum Bounce:** Firmly push down on the inner stainless steel drum (where the clothes go).
3. **Analyze the Results:**
* **Good Condition:** The drum should push down and then spring back up immediately and settle with little to no continued bounce.
* **Bad Condition:** If the drum pushes down and then bounces freely 3 to 4 times, or if it slams heavily against the frame on the way down, the suspension rods are worn out and must be replaced.
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### The Solution: Replacing the Suspension Rods
If you confirmed that the suspension rods are failing (Step 6), replacement is necessary. This is a common and relatively straightforward DIY repair requiring only basic tools (and the replacement kit).
Replacement involves:
1. Unplugging the machine and removing the access panel/lid.
2. Locating the top clip of each rod where it attaches to the frame.
3. Removing the old rods one by one (they usually lift straight out).
4. Installing the new rods and clips, ensuring the drum is centered.
**Check the price for a replacement Suspension Rod Kit here: https://www.amazon.com/s?k=Kenmore+Suspension Rod Kit&tag=trivian-20**