## How to Fix GE Error E71 (Keypad Fault)
If your GE washing machine displays the error code **E71**, it indicates a problem with the appliance’s control panel or keypad. This guide will help you understand what this error means and provide steps to diagnose and potentially resolve the issue.
—
### 1. Explanation: What GE Error E71 Means
The E71 error code specifically signals a **Keypad Fault** or **Communication Error** between the control panel (where you press buttons) and the main electronic control board (PCB).
**In plain English:** Your washer is detecting that one or more buttons on the user interface are either stuck, short-circuited, or the user interface board itself has failed and cannot communicate properly with the machine’s brain.
**Likely Culprit:** The **User Interface Board** (UI Board) – the panel assembly containing the buttons and display.
—
### 2. Step-by-Step Fix: How to Diagnose and Troubleshoot
Before assuming the UI Board needs replacing, follow these steps to reset the machine and check for simple issues.
#### Step 1: Power Cycle (The Hard Reset)
The E71 error can sometimes be a temporary glitch caused by power fluctuations.
1. **Unplug:** Disconnect the washing machine from the power outlet. If you cannot reach the plug, trip the circuit breaker that controls the laundry area.
2. **Wait:** Leave the machine unplugged for a full **5 minutes**. This allows the internal capacitors to fully discharge, clearing the temporary error memory.
3. **Plug Back In:** Restore power and try running a short cycle. If the error immediately reappears, proceed to Step 2.
#### Step 2: Check for Stuck Buttons
A single button stuck in the “pushed” position can trigger the E71 error.
1. **Inspect:** Closely examine the control panel. Look for any buttons that feel recessed or spongy compared to the others.
2. **Clean and Free:** Gently press all buttons individually to ensure they pop back out instantly. If you find sticky residue (from detergent or spills), lightly wipe the area with a damp cloth (ensure the machine is unplugged first).
#### Step 3: Check Wiring and Connections (Advanced)
If the error persists, you may need to access the back of the control panel to inspect the connections. **(Ensure the machine is unplugged before performing this step.)**
1. **Access the Console:** Depending on your model, you may need to remove a few screws along the back or top of the control console to lift the lid and expose the circuit boards.
2. **Locate the Connections:** Identify the wiring harnesses connecting the User Interface Board to the Main Control Board.
3. **Reseat the Connectors:** Gently but firmly unplug and re-plug the connectors between the two boards. Corrosion or a loose connection can mimic a component failure.
4. **Inspect for Damage:** Look closely at the ribbon cables or wiring for any signs of pinching, burning, or corrosion.
#### Step 4: Determine Component Failure
If you have completed Steps 1-3 and the E71 error code is still present immediately upon power-up, the **User Interface Board** has most likely failed and needs replacement.
**Why the UI Board fails:**
* Repeated button pressing causes internal component failure.
* Moisture intrusion (steam or spills) damages the internal circuits.
* Manufacturing defect causing intermittent communication failure.
**Note:** While it is possible the main control board is at fault for the communication error, the UI board is the more common failure point for E71 and should be replaced first.
—
### 3. Replacement Information
Replacing the User Interface Board is generally a straightforward repair that involves accessing the control panel, unplugging the old board, and plugging in the new component. Ensure you purchase the exact part number compatible with your specific GE washer model.
Check the price for a replacement User Interface Board here: https://www.amazon.com/s?k=GE+User Interface Board&tag=trivian-20