# How to Fix GE Error E62 (Door Contact Error)
The GE error code E62 signifies a **Door Contact Error** or a **Door Lock/Latch Malfunction**. Essentially, your washer cannot confirm that the door is securely closed and locked, preventing the wash cycle from starting or completing.
Because the machine cannot guarantee the safety mechanism is engaged (which prevents water leaks and dangerous high-speed spinning while the door is open), it locks down and displays the code.
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## Step-by-Step Fix: Diagnosing and Clearing E62
In nearly all cases, the E62 error points directly to a failure of the **Door Lock Assembly** (also called the door latch or door interlock). Follow these steps, starting with the simplest fixes first.
### Step 1: Perform a Hard Reset (The Quick Fix)
A temporary glitch can sometimes trigger the E62 code.
1. **Unplug the Machine:** Disconnect the washing machine from the wall outlet.
2. **Wait:** Leave the machine unplugged for 5 to 10 minutes. This allows the main control board to fully reset.
3. **Plug Back In:** Restore power and attempt to start a new cycle.
### Step 2: Inspect the Door and Latch Area
If the error persists, visually inspect the physical parts involved in locking the door.
1. **Check for Obstructions:** Ensure no articles of clothing (especially socks or small items) are caught between the door seal (gasket) and the door itself. Even a small obstruction can prevent proper seating.
2. **Inspect the Door Strike:** Examine the metal hook or tab that extends from the door and locks into the machine. Ensure it is straight, undamaged, and securely attached to the door.
3. **Inspect the Door Lock Assembly:** Look inside the hole where the strike goes.
* Check for visible dirt, dried detergent residue, or foreign objects blocking the sensor/lock mechanism. Clean the area carefully with a damp cloth or toothbrush if necessary.
* Look for cracks or visible damage to the plastic housing of the lock assembly itself.
### Step 3: Check for Improper Sealing
The door may appear closed but might not be properly sealed, which prevents the sensor from making contact.
1. **Open and Re-Close:** Gently open the door completely, then close it firmly. **Do not slam it**, but ensure you hear a definitive “click” as the door seats fully against the gasket.
2. **Test the Door Lock:** Try to start a short drain/spin cycle. If the machine accepts the lock command, the code should clear.
### Step 4: The Likely Culprit — Replacing the Door Lock Assembly
If the code persists after performing all external checks, the electronics within the Door Lock Assembly itself have likely failed. This component contains a switch or sensor that tells the control board that the door is locked and ready. Over time, these internal switches fail due to electrical surges or wear and tear.
**Safety Warning:** Always unplug the washer before opening the appliance casing or touching electrical components.
**Replacement Steps (General Guide):**
1. **Access the Lock:** Typically, the door lock assembly is held in place by two or three screws located behind the rubber door gasket (boot).
2. **Remove the Gasket Spring/Band:** Locate the metal spring or wire band holding the front lip of the gasket to the cabinet. Carefully pry it off using a flathead screwdriver.
3. **Peel Back the Gasket:** Pull the front lip of the gasket away from the cabinet opening to expose the screws securing the lock assembly.
4. **Remove and Disconnect:** Remove the screws. The assembly should slide out. Disconnect the electrical wire harness plugged into the assembly.
5. **Install New Part:** Connect the wire harness to the new assembly, screw it back into place, and secure the door gasket back onto the cabinet using the spring band.
Once the new part is installed, plug the machine back in and run a test cycle. The E62 error should be resolved immediately.
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Check the price for a replacement Door Lock Assembly here: https://www.amazon.com/s?k=GE+Door Lock Assembly&tag=trivian-20