# How to Fix Samsung Error bE (Motor Button Jam)
The Samsung error code **bE** (sometimes appearing as bE1 or bE2) is a specific diagnostic code related to the motor control system. It often indicates that the washing machine’s main control board (or the User Interface board) believes a motor-related button or relay switch is permanently stuck or “jammed” in the ON position.
In plain English, the internal control electronics are receiving a continuous signal that shouldn’t be constant. This is almost always caused by a failure of the **User Interface (UI) Board** itself, rather than a mechanical jam.
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## Step-by-Step Troubleshooting Guide
Follow these steps in order, starting with the simplest fix, to diagnose and resolve the bE error.
### Step 1: Perform a Hard Reset (Power Cycle)
Electrical errors can often be temporary. A hard reset ensures that any transient fault is cleared from the control system’s memory.
1. **Unplug the Washer:** Completely disconnect the washing machine from the wall outlet. Do not simply turn it off.
2. **Wait 5 Minutes:** While unplugged, press and hold the **Power** or **Start/Pause** button for 30 seconds to drain any residual charge in the capacitors.
3. **Plug Back In:** Restore power to the washer.
4. **Test:** Try running a brief rinse and spin cycle. If the bE error reappears, proceed to Step 2.
### Step 2: Inspect the Control Panel for Physical Damage
Since the error relates to a “button jam,” inspect the interface that you interact with.
1. **Check Buttons:** Carefully press every button on the control panel to ensure none are physically stuck down or resisting your touch. Liquid spills or cleaning chemicals can cause buttons to seize up.
2. **Look for Moisture:** Inspect the surrounding bezel of the display and buttons for any sign of water intrusion, which could cause a short circuit on the UI board underneath.
3. **If a button is visibly stuck:** Try gently freeing it. If it remains stuck, the entire User Interface Assembly may need replacement.
### Step 3: Check the Main Power Connections (Advanced)
This step requires locating the main control board (PCB), usually found behind the display panel or near the bottom of the machine (depending on the model). **Always unplug the machine before opening any panels.**
1. **Access the Control Board:** Remove the top panel of the washer to expose the main electronics.
2. **Inspect Connectors:** The User Interface Board connects to the Main PCB via wire harness connectors. Disconnect and re-seat the harness connectors going to the UI board. Look for signs of corrosion or burnt plastic on the pins.
3. **Test:** Re-plug the machine and test. If the error persists, the electronic component itself has failed.
### Step 4: Component Replacement (The Likely Culprit)
If the hard reset and connection checks fail, the error is almost certainly caused by the **User Interface Board** (the electronic board directly behind the buttons and display). This board is sending a continuous or incorrect signal to the main board, leading to the bE error code.
**Solution:** Replace the User Interface Board Assembly. This is typically a manageable DIY repair for someone comfortable with basic electronics replacement, requiring only screwdrivers and care in handling the ribbon cables.
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Check the price for a replacement User Interface Board here: https://www.amazon.com/s?k=Samsung+User Interface Board&tag=trivian-20