## How to Fix GE Error E31 (Drain Pump Slow)
If your GE washing machine has displayed the error code **E31**, it is signaling a problem with the machine’s ability to drain water effectively. While the machine attempts to drain, the process is taking too long for the washer’s computer, indicating an obstruction or a failing component.
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### 1. Explanation: What does the GE Error E31 mean?
The E31 error code specifically means **”Drain Pump Slow.”**
In plain English, this means:
* **The water is draining too slowly.** The machine’s internal timer measures how long it takes for the water level to drop after the pump is activated. If the drain time exceeds the limit (usually around 6-8 minutes), the E31 error is triggered, and the wash cycle is typically paused.
* **The likely cause** is either a blockage in the drain system (e.g., socks, lint, coins) or a problem with the drain pump itself (either weakened power or physical damage).
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### 2. Step-by-Step Fix: How to Diagnose and Repair
**SAFETY FIRST:** Before performing any troubleshooting, **unplug the washing machine completely** from the wall outlet and turn off the water supply. You will be dealing with water, so be prepared with towels and a bucket.
#### Step 1: Check for Simple Blockages (Drain Hose)
A slow drain pump is often just a clogged hose.
1. **Inspect the Drain Hose:** Pull the machine away from the wall and inspect the ribbed drain hose that leads to your laundry tub or wall standpipe.
2. **Ensure Proper Height:** Make sure the hose is not kinked, bent, or pushed too far down into the standpipe. The drain hose outlet should be no lower than 30 inches and no higher than 96 inches from the floor for proper gravity assist.
3. **Clear the Hose:** Remove the drain hose and inspect both ends for visible obstructions. Use a straightened coat hanger or a long brush to gently clear the inside of the hose if necessary.
#### Step 2: Access and Clean the Drain Pump Filter/Trap
Most front-load and newer top-load GE washers have an accessible debris trap designed to catch items before they reach the main pump impeller.
1. **Locate the Access Panel:** This is usually a small door or panel located at the bottom front of the washer.
2. **Drain Remaining Water:** Place a shallow pan or tray beneath the access panel. Slowly loosen the cap or plug on the drain hose (often called the “pump drain hose”) located near the filter. Allow all excess water to drain out before proceeding.
3. **Remove and Clean the Filter:** Twist and pull out the large plastic pump filter or trap. Clean off any lint, coins, hair, or small pieces of clothing.
4. **Inspect the Impeller:** Use a flashlight to look into the pump housing (where the filter was removed). You should be able to see the impeller (a small fan blade). Ensure it spins freely and there is no object jamming it (like a hairpin or piece of wire).
5. **Reassemble:** Replace the filter and tighten the drain plug securely.
#### Step 3: Test the Drain Pump (If cleaning failed)
If the system is clear and the E31 error persists, the drain pump itself is likely the problem. The motor is either struggling to turn the impeller or has failed completely.
1. **Access the Pump:** Depending on your model (top-load or front-load), you may need to tilt the machine back or remove the back/front panel to access the main drain pump assembly.
2. **Visual Inspection:** Check the wiring harness connecting to the pump motor. Ensure all connections are secure and there are no signs of burnt wires or corrosion.
3. **Confirm Voltage (Advanced Users Only):** If you are comfortable using a multimeter, disconnect the wiring harness and set your multimeter to test for ohms (Ω). A functional pump motor should have continuity (a low resistance reading, often between 5 and 15 ohms). If the reading is open (O.L. or infinite resistance), the motor winding is broken, and the pump must be replaced.
#### Step 4: Replace the Drain Pump
Since the E31 code specifically points to a *slow* drain, rather than a total *failure* (which is often E30), the pump motor has likely lost power over time. Replacing the drain pump is the definitive fix in this case.
1. **Disconnect and Remove:** Unscrew the mounting bolts holding the pump assembly to the washer frame.
2. **Detach Hoses:** Disconnect the inlet and outlet hoses attached to the pump housing. Be prepared for a small amount of water to spill.
3. **Install New Pump:** Connect the hoses and wiring harness to the new drain pump assembly. Secure the mounting bolts.
4. **Test:** Plug the machine back in, run a small rinse/spin cycle, and verify that the water drains quickly and completely without triggering the E31 error.
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Check the price for a replacement Drain Pump here: https://www.amazon.com/s?k=GE+Drain Pump&tag=trivian-20